SHIPPING RATES & POLICIES

Effective June 1, 2021 - NEW shipping rates starting at $2.95 for orders under $20. And FREE shipping for orders over $100.  

At JOERIAKNITS our goal is to provide you the best shipping options, no matter where you are in the world. Our mission is to ship our products at the lowest possible price, and make sure that you are satisfied with your purchase.

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after we receive your order confirmation email.  

PLEASE NOTE*
Everyone is affected by the Covid Pandemic including our supply chain. We can't guarantee timelines as we sometimes only receive a small portion of items we order from our supplier. We appreciate your patience as we continue to fulfill and ship orders as quickly as we can.
Sincerely, Yvonne

Once your order has been shipped you will receive another email notification. 

In most cases goods are shipped by Canada Post and should arrive between 5 and 10 days. 

CANADIAN ORDERS 

FREE SHIPPING applies to all orders over $100+ before tax (some conditions apply-see below)

Orders valued up to $100 before tax and shipped within Canada will be charged between $2.95 and $9.95 per order depending on the number of items ordered.  Shipping charges for your order will be calculated and displayed at checkout.  Any special shipping requests must be made in the comments field and an additional charge may apply (this includes if you would like to not have your package left at your door). 

SALES TAX

Sales taxes are based on the shipping address of your order within Canada. Sales taxes are not applied to US and other international orders.

CONTINENTAL U.S.A. ORDERS

FREE SHIPPING applies to all orders over $100+ before tax (some conditions apply-see below)

Orders to the US are sent via Canada Post and are not insured or tracked. If you require insurance and tracking please send us a note at checkout or email us at help.joeriaknits@gmail.com and we will get back to you with a shipping quote. 

Orders valued up to $100 before tax - $17.95 shipping.  (see overcharge conditions below)

INTERNATIONAL ORDERS INCLUDING HAWAII, ALASKA AND PUERTO RICO:

International orders are shipped at cost.  As international shipping can be expensive, we will contact you by email to confirm the shipping arrangements.  


Conditions that apply to all shipments:

Free shipping applies to any needles, yarn, sewing supplies and small accessories totalling $100.00 before tax. Shipping of some bulky or heavy items will have a minimum or additional shipping charge added; this will be indicated in the product description. For any very remote areas we reserve the right to ask for you to participate in excessive shipping costs. 

In the event that the shipping charged on your purchase exceeds the actual cost by more than $3.00 we will credit you for the overcharge.

US and International orders may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country.  Joeriaknits is not responsible for these charges if they are applied and are your responsibility as the customer. 

If goods are not available at the time of your order then we will contact you by email and offer you the choice to backorder or substitute product or cancel with refund.

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