SHIPPING RATES & POLICIES

Effective  April 22, 2023 - Our NEW shipping rates are as follows:

$6.95 for orders under $35.00 - 
$11.95 for orders from $35.01 to $70.00 -
$16.95 for orders from $70.01 to $100.00 -
$19.95 for orders from $100.01 to $135.00 -
$21.95 for orders from $135.01 to $149.99 -
FREE shipping for orders over $150.00  

At JOERIAKNITS our goal is to provide you the best shipping options, no matter where you are in the world. Our mission is to ship our products at the lowest possible price.  Canada Post added a 37% Fuel Surcharge on all their parcel shipping rates, therefore we have adjusted our shipping rates to reflect this increase.  

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after we receive your order confirmation email.  

Once your order has been shipped, you will receive another email notification. 

In most cases, goods are shipped by Canada Post and should arrive between 7 and 15 days. 

CANADIAN ORDERS 

FREE SHIPPING applies to all orders over $150+ before tax (some conditions apply-see below)

Orders valued up to $150 before tax and shipped within Canada will be charged between $6.95 and $21.95 per order depending on the number of items ordered.  Shipping charges for your order will be calculated and displayed at checkout.  Any special shipping requests must be made in the comments field and an additional charge may apply (this includes if you would like to not have your package left at your door). 

SALES TAX

Sales taxes are based on the shipping address of your order within Canada. Sales taxes are not applied to US and other international orders.

CONTINENTAL U.S.A. ORDERS

FREE SHIPPING applies to all orders over $150+ before tax (some conditions apply-see below)

Orders to the US are sent via Canada Post Expedited Parcel Shipping with order tracking and $100 insurance.   Rates for expedited shipping are calculated by Shopify and will vary depending on where you live and the size of your order. 

INTERNATIONAL ORDERS INCLUDING HAWAII, ALASKA AND PUERTO RICO:

International orders are shipped at cost.  As international shipping can be expensive, we will contact you by email to confirm the shipping arrangements.  

Free shipping applies to any knitting needles, crochet hooks, sewing supplies and small accessories totalling $150.00 before tax. Shipping of some bulky or heavy items will have a minimum or additional shipping charge added; this will be indicated in the product description. For any very remote areas, we reserve the right to ask for you to participate in excessive shipping costs. 

US and International orders may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country.  Joeriaknits is not responsible for these charges if they are applied and are your responsibility as the customer. 

If goods are not available at the time of your order, then we will contact you by email and offer you the choice to backorder or substitute product or cancel with refund.