SHIPPING RATES & POLICIES
At JOERIAKNITS our goal is to provide you with the best shipping options, no matter where you are in the world, at the lowest possible price.
All orders are processed within 1 to 2 business days after we receive your order confirmation email (excluding weekends and holidays). Once your order is shipped, you will receive a shipping notification e-mail.
CANADIAN ORDERS
Effective January 1, 2025 – Due to excessively long delivery delays when using Canada Post’s regular mail, this option will only be available for orders under $35.00 for a flat fee of $7.00. There is no tracking when you select this option.
All orders shipped by Canada Post regular mail can take up to 15 days business days to arrive, with some exceptions around peak holiday gift giving times and delivery to remote locations, which will take longer. When you select Canada Post's regular rate, we cannot guarantee delivery times. Please use the Shopify calculated shipping rates for faster delivery times, order tracking, and insurance.
Orders over $35.00 have a variety of shipping options using Canada Post Expedited Parcel (best rate), Purolator, UPS and FedEx for faster delivery. All orders over $35.00 will include order tracking and $100 insurance for all provinces. Rates are calculated by Shopify and will vary with location and order size.
FREE SHIPPING applies to all orders over $150+ before tax (some conditions apply-see below)
Shipping charges for your order will be calculated and displayed at checkout. Any special shipping requests must be made in the comments.
SALES TAX
Sales taxes are based on the shipping address of your order within Canada. Sales taxes are not applied to US and other international orders.
CONTINENTAL U.S.A. ORDERS
Orders to the US are shipped by courier and include order tracking and $100 insurance. Rates are calculated by Shopify and will vary by location and the size of your order.
FREE SHIPPING applies to all orders over $150+ before tax (some conditions apply-see below)
INTERNATIONAL ORDERS INCLUDING HAWAII, ALASKA AND PUERTO RICO:
International orders are shipped at cost. As international shipping can be expensive, we will contact you by email to confirm the shipping arrangements.
Conditions that apply to all shipments:
Free shipping applies to any knitting needles, crochet hooks, pouches, project bags and small accessories totalling $150.00 before tax. Shipping of some bulky or heavy items will have a minimum or additional shipping charge added; this will be indicated in the product description.
US and International orders may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Joeriaknits is not responsible for these charges if they are applied and are your responsibility as the customer.
If goods are not available at the time of your order, then we will contact you by email and offer you the choice to backorder or substitute product or cancel with refund.